Customer Service
Get information about:
Ordering
Whether you're a new customer placing your first order with 123
Christmas Gifts or a seasoned veteran, we want to make sure that
ordering at 123 Christmas Gifts is as fun and easy as possible.
Ordering from 123 Christmas Gifts
As you browse our products, you can click on the item to view a
larger picture and to add it to your basket. When you've made your
selections, click the "checkout" button in the upper right
hand corner of the webpage. You'll be prompted to either sign in,
create an account or order without an account. Creating an account
saves your shipping and billing addresses for your convenience in
the future. The next step is to enter the shipping and billing addesses,
then the payment information. After you submit, your order is sent
to 123 Christmas Gifts for fulfillment!
Payment
123 Christmas Gifts accepts Visa, Mastercard and Discover cards
for payment. 123 Christmas Gifts also accepts checks and money orders
via mail. If you are paying by check or money order, we must receive
it before we can ship. Click here for our mailing address.
Shipping
Shipping Cost
Shipping is free on all orders over $29.95 and shipped within the
continental U.S. 123 Christmas Gifts ships via UPS Ground. All orders
are double-checked for accuracy prior to shipping.
123 Christmas Gifts ships to the continental United States only.
At this time we can not ship internationally, to Alaska, Hawaii,
P.O. Boxes, or APO/FPO addresses.
123 Christmas Gifts ships orders within a few days of receipt.
However, sometimes a particular item may be on order, and we will
hold the order until it is complete. This is to ensure that we can
offer you the lowest prices and shipping costs. If an item is on
an extended back-order or has been discontinued, 123 Christmas Gifts
will notify you.
Returns
123 Christmas Gifts Return Policy
In order to return items purchased at 123 Christmas Gifts, the items
must be:
- Unworn,
unused and in resaleable condition. In the original packaging.
- In a protective
shipping carton ($5.00 reboxing fee if sent otherwise).
- Enclose
a note with your name and order number.
- Returned
within 20 days from the day it was received (additional 20% restock
charge after 20 days).
- NO returns
after 40 days. (absolutely no exceptions)
- Sent to:
123 Christmas Gifts, 5398 Ivybrook Court, Cincinnati, OH 45236
(Merchandise returned to the manufacturer will result in an additional
$5.00 restock fee).
- Insured
- we are not responsible for lost, damaged or stolen merchandise.
- All returns
are charged a 10% restocking fee.
Refunds will be given on merchandise only. Original shipping charges
and return shipping charges will not be refunded. Refunds can only
be given when returned merchandise is received at 123 Christmas
Gifts.
If your item was damaged in shipment, please contact
us soon after delivery.
Please note that we are unable to exchange items, if you want to
get a different item, we ask you to return the first item, and then
re-order the item that you want.
Privacy & Security
Privacy
The information that you transmit to 123 Christmas Gifts will be
kept confidential and will not be sold or given to any third parties,
to the extent as law allows. Please note, however, that you may
receive periodic email offers from 123 Christmas Gifts as a prior
customer, but can opt-out of such offers by indicating it on your
customer information page or by clicking the link in the email offer.
Security
Your credit card information is safe with 123 Christmas Gifts. 123
Christmas Gifts uses secure server technology (SSL) to encrypt confidential
information during transmission, ensuring that transactions stay
private and protected.
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